MasterControl Inc. is a leading provider of cloud-based quality and manufacturing software for life sciences and other regulated industries. For three decades, our mission has been the same as that of our customers – to bring life-changing products to more people sooner. MasterControl helps organizations digitize, automate, and connect quality and manufacturing processes. Innovative MasterControl tools have a proven track record of improving real-time, reducing cost, and accelerating time to market. Over 1,100 companies worldwide use MasterControl solutions to streamline operations, maintain compliance, easily analyze and interpret large amounts of data, and visualize business insights in real time. For more information, visit www.mastercontrol.com.

BizTech Solutions is at the forefront of business  process efficiency. As a global leader in Intelligent  Automation with over two decades of experience,  we transform digital workflows through AI-powered  software, automating data-heavy processes to  enhance efficiency and cost-effectiveness. 

In the past few years, intelligent document  processing (IDP) has seen rapid growth and  adoption. The market segment for IDP according  to Garner is doubling each year. The reason is that  IDP sits at the intersection of digital transformation,  process efficiencies and automation of manual  processes. 

At BizTech we understand document intensive  processes and compliance centric industries and  have worked with MasterControl for many years. We wrap IDP technology which includes tools like  Robotic Process Automation (RPA) which create  task automation bots that perform tasks as a  Human would perform. This often involves moving  data to and from core ERP, CRM, and research  platforms. The use cases are endless. 

Other technology we infuse into MasterControl  QMS and MES environments include Machine  Learning, Deep Learning, and NLP. All of these  technologies come together in this IDP workflow… 

Data Ingestion & Preprocessing 

Data is collected from various content  types and prepared for processing. This preparation involves merging or splitting  documents and correcting low-quality  images. Some solutions also provide tools  for data labeling and annotation, often  incorporating a human-in-the-loop (HITL)  approach. 

Document Classification 

Documents are categorized into different classes, either manually or  automatically. Advanced solutions can  suggest categories based on existing  taxonomies. Typically, humans are involved  in creating and defining document  categories at this stage. 

Data Extraction 

Machine learning is used to extract  data from various content types, accommodating diverse formats. During  this step, humans train the machine learning models to identify and extract  specific fields. 

Data Validation and Feedback 

The extracted data is validated against  internal or external data sources. Human  input is crucial for addressing outliers,  enhancing preprocessing, improving  classification and extraction quality, and  further training the ML models. 

Data Integration 

The validated data is integrated into  downstream applications for utilization.  Common integrations include customer  service platforms, data enrichment tools,  and RPA solutions. This stage is where  the data is used for decision-making and  business process improvements.

Typical Benefits from BizTech Automation 

For organizations aiming to derive long-term value  from automating labor-intensive administrative  tasks, here are some benefits of using Intelligent  Document Processing (IDP): 

BizTech enhances the impact of MasterControl  by helping automate and integrate document  workflows and feed digital accurate content into  QMS and MES. For MasterControl to maximize  their impact on your organization, digital  transformation is a must. Here are some of the  documents we automate and transform: 

Improve Efficiency 

IDP solutions require minimal human intervention,  enabling employees to work more efficiently. This results in faster response times, better  customer service, and increased revenue. 

Reduce Costs 

By automating the manual effort involved in  document processing, IDP minimizes repetitive,  low-value tasks and reduces overhead costs. The savings from document process automation  and IDP are especially significant during periods  of business growth or seasonal surges in volume,  which traditionally necessitate hiring temporary  staff. 

Minimize Mistakes 

As the speed of work increases, so does the  likelihood of human error. Employees already  working at full capacity may struggle to maintain  productivity without errors, negatively impacting  customer satisfaction. Implementing an IDP  platform helps minimize the risks associated with  poor data entry while increasing task completion  speed. 

Increase Data Security and Control 

Losing or misplacing customer or employee  data can make businesses vulnerable to security  breaches or legal action. IDP allows businesses to  digitize documents, ensuring that physical copies  can be disposed of securely. 

• Lab Notebooks 
• Case Report Files 
• New Drug Applications 
• Pre-Clinical Documents 
• Technical Manuals  and Reports 
• Equipment Logbooks 
• Human Resource  Files 
• Financial Document
• Medical Records 
• Legal Records
• Litigation Suppor
• Vital Records 
• Research Data 
• Drug Safety Documents 
• Director’s Minutes
• Divestitures and  Acquisitions